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Reporting period: Aug '23Jul '24

Gourmet Porteño Overview

<10 Places
Buffet

Brand Satisfaction

68%
5pp

Country Rank

Argentina
1 274 of 1 381

Category Rank

Buffet
2 of 3

Rating Score

3.6

Sales Power

Sales Index

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Gourmet Porteño Brand Profile

Aug '23Jul '24

Argentina

Gourmet Porteño has a much lower satisfaction score for its Pricing compared to its other aspects. However, Gourmet Porteño has succeeded in its Place aspect, with a 79% satisfaction score.

Place
79%
8pp
Food and Drinks
68%
7pp
Staff
66%
4pp
Service
62%
2pp
Pricing
47%
10pp
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Gourmet Porteño Satisfaction Trend

Feb '24Jul '24

Argentina

Gourmet Porteño's brand satisfaction has decreased compared to previous month and now stands at 71%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Gourmet Porteño Food and Drinks

Gourmet Porteño has shown an increase in Food and Drinks, with a jump from 61% last year to an impressive 68% this year.

Gourmet Porteño Portion Size

Aug '23Jul '24

Argentina

Gourmet Porteño remains a consumer favourite, maintaining a consistent 58% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

58%

Aspect Rank

2 of 3
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Gourmet Porteño Food Quality

Aug '23Jul '24

Argentina

Gourmet Porteño is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food Quality dropping from 43% last year to 42% this year.

Satisfaction Score

42%
1pp

Aspect Rank

2 of 3
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Satisfaction Score

Aspect Rank

1 of 3
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Gourmet Porteño Dishes

Aug '23Jul '24

Argentina

Gourmet Porteño continues to evolve, with a 10% increase in customer satisfaction of Dishes, climbing from 53% last year to 63% this year.

Satisfaction Score

63%
10pp

Aspect Rank

2 of 3
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Gourmet Porteño Drinks

Aug '23Jul '24

Argentina

Gourmet Porteño is still the go-to place for customers, as their Drinks score remains high at 60%, consistent with last year's score.

Satisfaction Score

60%

Aspect Rank

2 of 3
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Gourmet Porteño Cuisines

Aug '23Jul '24

Argentina

Gourmet Porteño remains a consumer favourite, maintaining a consistent 50% satisfaction score in Cuisines aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

2 of 2
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Gourmet Porteño Place

Gourmet Porteño has successfully improved guest experience, as their "Place" satisfaction score jumped from 71% last year to an 79% this year.

Satisfaction Score

Aspect Rank

2 of 3
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Gourmet Porteño Cleanliness and Hygiene

Aug '23Jul '24

Argentina

Gourmet Porteño continues to improve, with a notable increase in customer satisfaction for their Cleanliness and Hygiene aspect, rising from 44% to 71% this year.

Satisfaction Score

71%
27pp

Aspect Rank

1 of 3
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Gourmet Porteño Restrooms

Aug '23Jul '24

Argentina

Gourmet Porteño is still the go-to place for customers, as their Restrooms score remains high at 75%, consistent with last year's score.

Satisfaction Score

75%

Aspect Rank

1 of 2
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Gourmet Porteño Options for different visitors

Aug '23Jul '24

Argentina

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Satisfaction Score

Aspect Rank

1 of 3
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Gourmet Porteño Comfort

Aug '23Jul '24

Argentina

Gourmet Porteño remains a consumer favourite, maintaining a consistent 45% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

45%

Aspect Rank

2 of 3
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Gourmet Porteño Venue Congestion

Aug '23Jul '24

Argentina

Gourmet Porteño is still the go-to place for customers, as their Venue Congestion score remains high at 20%, consistent with last year's score.

Satisfaction Score

20%

Aspect Rank

1 of 3
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Gourmet Porteño Dining Area

Aug '23Jul '24

Argentina

Gourmet Porteño remains a consumer favourite, maintaining a consistent 83% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

83%

Aspect Rank

2 of 3
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Gourmet Porteño Work and study friendly

Aug '23Jul '24

Argentina

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Satisfaction Score

Aspect Rank

1 of 1
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Gourmet Porteño Pricing

Gourmet Porteño has demonstrated resilience in the industry, with a 10% increase in customer satisfaction for Pricing rising from 37% to 47% this year.

Gourmet Porteño Price

Aug '23Jul '24

Argentina

Gourmet Porteño has shown an increase in Price, with a jump from 37% last year to an impressive 48% this year.

Satisfaction Score

48%
11pp

Aspect Rank

3 of 3
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Gourmet Porteño Promotions

Aug '23Jul '24

Argentina

Gourmet Porteño is still the go-to place for customers, as their Promotions score remains high at 25%, consistent with last year's score.

Satisfaction Score

25%

Aspect Rank

2 of 2
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Gourmet Porteño Service

Gourmet Porteño is struggling to meet customer expectations, with a 2% decrease in satisfaction in Service aspect, falling from 64% last year to 62% this year.

Gourmet Porteño Billing and Payment

Aug '23Jul '24

Argentina

Gourmet Porteño remains a consumer favourite, maintaining a consistent 43% satisfaction score in Billing and Payment aspect for both this year and last year.

Satisfaction Score

43%

Aspect Rank

1 of 3
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Gourmet Porteño Opening Hours

Aug '23Jul '24

Argentina

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Satisfaction Score

Aspect Rank

2 of 3
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Gourmet Porteño Dining Options

Aug '23Jul '24

Argentina

Gourmet Porteño is still the go-to place for customers, as their Dining Options score remains high at 86%, consistent with last year's score.

Satisfaction Score

86%

Aspect Rank

2 of 3
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Gourmet Porteño Waiting Time

Aug '23Jul '24

Argentina

Gourmet Porteño is losing its edge, with a noticeable decrease in guest satisfaction in Waiting Time aspect, down from 31% last year to 27% this year.

Satisfaction Score

27%
4pp

Aspect Rank

2 of 3
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Gourmet Porteño Order Processing

Aug '23Jul '24

Argentina

Gourmet Porteño remains a consumer favourite, maintaining a consistent 42% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

42%

Aspect Rank

2 of 3
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Gourmet Porteño Staff

Gourmet Porteño is facing challenges in evolving its Staff aspect, with a 4% decrease in customer satisfaction, dropping from 70% last year to 66% this year.

Gourmet Porteño Staff Competence

Aug '23Jul '24

Argentina

Gourmet Porteño is still the go-to place for customers, as their Staff Competence score remains high at 40%, consistent with last year's score.

Satisfaction Score

40%

Aspect Rank

2 of 3
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Gourmet Porteño Staff Friendliness

Aug '23Jul '24

Argentina

Gourmet Porteño remains a consumer favourite, maintaining a consistent 67% satisfaction score in Staff Friendliness aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

3 of 3
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Gourmet Porteño Staff Attentiveness

Aug '23Jul '24

Argentina

Gourmet Porteño is still the go-to place for customers, as their Staff Attentiveness score remains high at 85%, consistent with last year's score.

Satisfaction Score

85%

Aspect Rank

2 of 3
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Gourmet Porteño Staff Avaliability

Aug '23Jul '24

Argentina

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Satisfaction Score

Aspect Rank

1 of 1
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Gourmet Porteño Staff Members

Aug '23Jul '24

Argentina

Gourmet Porteño continues to evolve, with a 5% increase in customer satisfaction of Staff Members, climbing from 48% last year to 53% this year.

Satisfaction Score

53%
5pp

Aspect Rank

3 of 3
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