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Reporting period: Aug '23Jul '24

El Hornito Santiagueño Overview

10-100 Places
Restaurant

Brand Satisfaction

82%
1pp

Country Rank

Argentina
11 of 42

Category Rank

Restaurant
7 of 22

Rating Score

3.9

Sales Power

Sales Index

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El Hornito Santiagueño Brand Profile

Aug '23Jul '24

Argentina

El Hornito Santiagueño has a much lower satisfaction score for its Service compared to its other aspects. However, El Hornito Santiagueño has succeeded in its Pricing aspect, with a 89% satisfaction score.

Pricing
89%
4pp
Food and Drinks
84%
Place
81%
2pp
Staff
78%
3pp
Service
67%
9pp
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El Hornito Santiagueño Satisfaction Trend

Feb '24Jul '24

Argentina

El Hornito Santiagueño's brand satisfaction has increased compared to previous month and now stands at 88%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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El Hornito Santiagueño Food and Drinks

El Hornito Santiagueño remains a consumer favourite, maintaining a consistent 84% satisfaction score in Food and Drinks aspect for both this year and last year.

El Hornito Santiagueño Portion Size

Aug '23Jul '24

Argentina

El Hornito Santiagueño is still the go-to place for customers, as their Portion Size score remains high at 80%, consistent with last year's score.

Satisfaction Score

80%

Aspect Rank

8 of 19
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El Hornito Santiagueño Food Quality

Aug '23Jul '24

Argentina

El Hornito Santiagueño is losing some of its appeal, with a concerning 10% decrease in satisfaction for Food Quality dropping from 59% last year to 49% this year.

Satisfaction Score

49%
10pp

Aspect Rank

10 of 22
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El Hornito Santiagueño Menu Selection

Aug '23Jul '24

Argentina

El Hornito Santiagueño remains a consumer favourite, maintaining a consistent 75% satisfaction score in Menu Selection aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

17 of 22
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El Hornito Santiagueño Dishes

Aug '23Jul '24

Argentina

El Hornito Santiagueño is still the go-to place for customers, as their Dishes score remains high at 84%, consistent with last year's score.

Satisfaction Score

84%

Aspect Rank

5 of 22
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El Hornito Santiagueño Drinks

Aug '23Jul '24

Argentina

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Satisfaction Score

Aspect Rank

2 of 21
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El Hornito Santiagueño Place

El Hornito Santiagueño has shown an increase in Place, with a jump from 79% last year to an impressive 81% this year.

El Hornito Santiagueño Atmosphere and Décor

Aug '23Jul '24

Argentina

El Hornito Santiagueño is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

14 of 22
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El Hornito Santiagueño Cleanliness and Hygiene

Aug '23Jul '24

Argentina

El Hornito Santiagueño continues to evolve, with a 25% increase in customer satisfaction of Cleanliness and Hygiene, climbing from 50% last year to 75% this year.

Satisfaction Score

75%
25pp

Aspect Rank

3 of 22
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El Hornito Santiagueño Restrooms

Aug '23Jul '24

Argentina

El Hornito Santiagueño remains a consumer favourite, maintaining a consistent 50% satisfaction score in Restrooms aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

7 of 20
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El Hornito Santiagueño Options for different visitors

Aug '23Jul '24

Argentina

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Satisfaction Score

Aspect Rank

1 of 22
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El Hornito Santiagueño Comfort

Aug '23Jul '24

Argentina

El Hornito Santiagueño is still the go-to place for customers, as their Comfort score remains high at 71%, consistent with last year's score.

Satisfaction Score

71%

Aspect Rank

10 of 20
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El Hornito Santiagueño Venue Congestion

Aug '23Jul '24

Argentina

El Hornito Santiagueño remains a consumer favourite, maintaining a consistent 33% satisfaction score in Venue Congestion aspect for both this year and last year.

Satisfaction Score

33%

Aspect Rank

3 of 19
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El Hornito Santiagueño Dining Area

Aug '23Jul '24

Argentina

El Hornito Santiagueño is still the go-to place for customers, as their Dining Area score remains high at 60%, consistent with last year's score.

Satisfaction Score

60%

Aspect Rank

6 of 20
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El Hornito Santiagueño Pricing

El Hornito Santiagueño has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 85% last year to an 89% this year.

El Hornito Santiagueño Price

Aug '23Jul '24

Argentina

El Hornito Santiagueño continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 86% to 89% this year.

Satisfaction Score

89%
3pp

Aspect Rank

5 of 22
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El Hornito Santiagueño Service

El Hornito Santiagueño has demonstrated resilience in the industry, with a 9% increase in customer satisfaction for Service rising from 58% to 67% this year.

El Hornito Santiagueño Billing and Payment

Aug '23Jul '24

Argentina

El Hornito Santiagueño remains a consumer favourite, maintaining a consistent 40% satisfaction score in Billing and Payment aspect for both this year and last year.

Satisfaction Score

40%

Aspect Rank

4 of 21
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El Hornito Santiagueño Opening Hours

Aug '23Jul '24

Argentina

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Satisfaction Score

Aspect Rank

1 of 22
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El Hornito Santiagueño Dining Options

Aug '23Jul '24

Argentina

El Hornito Santiagueño is struggling to meet customer expectations, with a 5% decrease in satisfaction in Dining Options aspect, falling from 78% last year to 73% this year.

Satisfaction Score

73%
5pp

Aspect Rank

13 of 22
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El Hornito Santiagueño Waiting Time

Aug '23Jul '24

Argentina

El Hornito Santiagueño is losing its edge, with a noticeable decrease in guest satisfaction in Waiting Time aspect, down from 35% last year to 34% this year.

Satisfaction Score

34%
1pp

Aspect Rank

13 of 21
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El Hornito Santiagueño Order Processing

Aug '23Jul '24

Argentina

El Hornito Santiagueño is still the go-to place for customers, as their Order Processing score remains high at 43%, consistent with last year's score.

Satisfaction Score

43%

Aspect Rank

3 of 22
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El Hornito Santiagueño Staff

El Hornito Santiagueño is facing challenges in evolving its Staff aspect, with a 3% decrease in customer satisfaction, dropping from 81% last year to 78% this year.

El Hornito Santiagueño Staff Friendliness

Aug '23Jul '24

Argentina

El Hornito Santiagueño is facing challenges in maintaining its customer experience, with a noticeable 18% decrease in their Staff Friendliness aspect satisfaction score, dropping from 85% to 67% this year.

Satisfaction Score

67%
18pp

Aspect Rank

14 of 22
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El Hornito Santiagueño Staff Attentiveness

Aug '23Jul '24

Argentina

El Hornito Santiagueño is losing some of its appeal, with a concerning 2% decrease in satisfaction for Staff Attentiveness dropping from 83% last year to 81% this year.

Satisfaction Score

81%
2pp

Aspect Rank

14 of 22
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El Hornito Santiagueño Staff Members

Aug '23Jul '24

Argentina

El Hornito Santiagueño has shown an increase in Staff Members, with a jump from 65% last year to an impressive 88% this year.

Satisfaction Score

88%
23pp

Aspect Rank

1 of 22
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