Craft Overview

Craft is struggling to meet customer expectations, with a 8% decrease in satisfaction in Portion Size aspect, falling from 71% last year to 63% this year.

Craft is losing its edge, with a noticeable decrease in guest satisfaction in Food Quality aspect, down from 65% last year to 60% this year.

Craft is facing challenges in evolving its Dishes aspect, with a 4% decrease in customer satisfaction, dropping from 86% last year to 82% this year.

Craft is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Drinks aspect satisfaction score, dropping from 83% to 81% this year.

Craft is losing some of its appeal, with a concerning 46% decrease in satisfaction for Cleanliness and Hygiene dropping from 96% last year to 50% this year.

Craft is still the go-to place for customers, as their Venue Congestion score remains high at 50%, consistent with last year's score.

Craft remains a consumer favourite, maintaining a consistent 71% satisfaction score in Dining Area aspect for both this year and last year.

Craft is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 77% last year to 68% this year.

Craft is facing challenges in maintaining its customer experience, with a noticeable 7% decrease in their Order Processing aspect satisfaction score, dropping from 39% to 32% this year.

Craft is still the go-to place for customers, as their Staff Competence score remains high at 50%, consistent with last year's score.

Craft has shown an increase in Staff Members, with a jump from 74% last year to an impressive 86% this year.