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Reporting period: Apr '23Mar '24

Colonial Overview

10-100 Places
Cafe

Brand Satisfaction

81%
3pp

Country Rank

Argentina
13 of 47

Category Rank

Cafe
3 of 13

Rating Score

3.9

Sales Power

Sales Index

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Colonial Brand Profile

Apr '23Mar '24

Argentina

Colonial has a much lower satisfaction score for its Location compared to its other aspects. However, Colonial has succeeded in its Food and Drinks aspect, with a 90% satisfaction score.

Food and Drinks
90%
1pp
Staff
71%
17pp
Service
71%
13pp
Place
63%
16pp
Pricing
53%
1pp
Location
0%
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Colonial Food and Drinks

Colonial has shown an increase in Food and Drinks, with a jump from 89% last year to an impressive 90% this year.

Colonial Portion Size

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

11 of 11
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Colonial Food Quality

Apr '23Mar '24

Argentina

Colonial is losing some of its appeal, with a concerning 9% decrease in satisfaction for Food Quality dropping from 66% last year to 57% this year.

Satisfaction Score

57%
9pp

Aspect Rank

3 of 13
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Colonial Menu Selection

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

9 of 13
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Colonial Dishes

Apr '23Mar '24

Argentina

Colonial continues to evolve, with a 1% increase in customer satisfaction of Dishes, climbing from 89% last year to 90% this year.

Satisfaction Score

90%
1pp

Aspect Rank

3 of 13
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Satisfaction Score

Aspect Rank

1 of 13
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Colonial Location

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Colonial Parking

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

1 of 9
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Colonial Conveniently Situated

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

4 of 13
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Colonial Views and Surroundings

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

4 of 12
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Colonial Place

Colonial is struggling to meet customer expectations, with a 16% decrease in satisfaction in Place aspect, falling from 79% last year to 63% this year.

Colonial Atmosphere and Décor

Apr '23Mar '24

Argentina

Colonial is losing its edge, with a noticeable decrease in guest satisfaction in Atmosphere and Décor aspect, down from 97% last year to 89% this year.

Satisfaction Score

89%
8pp

Aspect Rank

11 of 13
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Colonial Cleanliness and Hygiene

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

11 of 13
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Colonial Restrooms

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

10 of 12
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Colonial Options for different visitors

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

7 of 12
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Colonial Child-Friendly Conditions

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

3 of 10
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Colonial Comfort

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

13 of 13
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Colonial Venue Congestion

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

10 of 11
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Colonial Dining Area

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

6 of 12
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Colonial Pricing

Colonial has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 52% last year to an 53% this year.

Colonial Price

Apr '23Mar '24

Argentina

Colonial continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 50% to 52% this year.

Satisfaction Score

52%
2pp

Aspect Rank

8 of 13
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Colonial Promotions

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

2 of 12
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Colonial Service

Colonial is facing challenges in evolving its Service aspect, with a 13% decrease in customer satisfaction, dropping from 84% last year to 71% this year.

Colonial Billing and Payment

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

4 of 12
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Colonial Opening Hours

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

10 of 13
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Colonial Dining Options

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

13 of 13
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Colonial Waiting Time

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

8 of 13
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Colonial Order Processing

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

12 of 13
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Colonial Staff

Colonial is facing challenges in maintaining its customer experience, with a noticeable 17% decrease in their Staff aspect satisfaction score, dropping from 88% to 71% this year.

Colonial Staff Competence

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

7 of 8
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Colonial Staff Friendliness

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

9 of 13
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Colonial Staff Attentiveness

Apr '23Mar '24

Argentina

Colonial is losing some of its appeal, with a concerning 14% decrease in satisfaction for Staff Attentiveness dropping from 93% last year to 79% this year.

Satisfaction Score

79%
14pp

Aspect Rank

10 of 13
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Colonial Staff Avaliability

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

9 of 11
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Colonial Staff Members

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

10 of 13
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