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Reporting period: Jul '23Jun '24

Colonial Overview

10-100 Places
Cafe

Brand Satisfaction

79%
5pp

Country Rank

Argentina
14 of 44

Category Rank

Cafe
2 of 9

Rating Score

3.8

Sales Power

Sales Index

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Colonial Brand Profile

Jul '23Jun '24

Argentina

Colonial has a much lower satisfaction score for its Pricing compared to its other aspects. However, Colonial has succeeded in its Food and Drinks aspect, with a 87% satisfaction score.

Food and Drinks
87%
2pp
Service
71%
10pp
Staff
67%
19pp
Place
61%
18pp
Pricing
51%
2pp
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Colonial Satisfaction Trend

Jan '24Jun '24

Argentina

Colonial's brand satisfaction has decreased compared to previous month and now stands at 76%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Colonial Food and Drinks

Colonial is losing some of its appeal, with a concerning 2% decrease in satisfaction for Food and Drinks dropping from 89% last year to 87% this year.

Colonial Dishes

Jul '23Jun '24

Argentina

Colonial is struggling to meet customer expectations, with a 2% decrease in satisfaction in Dishes aspect, falling from 89% last year to 87% this year.

Satisfaction Score

87%
2pp

Aspect Rank

2 of 9
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Satisfaction Score

Aspect Rank

1 of 9
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Colonial Place

Colonial is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 79% last year to 61% this year.

Colonial Pricing

Colonial is facing challenges in evolving its Pricing aspect, with a 2% decrease in customer satisfaction, dropping from 53% last year to 51% this year.

Colonial Price

Jul '23Jun '24

Argentina

Colonial is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Price aspect satisfaction score, dropping from 51% to 49% this year.

Satisfaction Score

49%
2pp

Aspect Rank

7 of 9
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Colonial Service

Colonial is losing some of its appeal, with a concerning 10% decrease in satisfaction for Service dropping from 81% last year to 71% this year.

Colonial Staff

Colonial is struggling to meet customer expectations, with a 19% decrease in satisfaction in Staff aspect, falling from 86% last year to 67% this year.

Colonial Staff Attentiveness

Jul '23Jun '24

Argentina

Colonial is losing its edge, with a noticeable decrease in guest satisfaction in Staff Attentiveness aspect, down from 92% last year to 71% this year.

Satisfaction Score

71%
21pp

Aspect Rank

7 of 9
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