Brunch Overview

Brunch remains a consumer favourite, maintaining a consistent 86% satisfaction score in Portion Size aspect for both this year and last year.

Brunch is losing some of its appeal, with a concerning 8% decrease in satisfaction for Food Quality dropping from 69% last year to 61% this year.

Brunch is struggling to meet customer expectations, with a 4% decrease in satisfaction in Dishes aspect, falling from 93% last year to 89% this year.

Brunch is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 88%, consistent with last year's score.

Brunch is still the go-to place for customers, as their Dining Area score remains high at 40%, consistent with last year's score.

Brunch has successfully improved guest experience, as their "Price" satisfaction score jumped from 59% last year to an 64% this year.

Brunch is facing challenges in evolving its Staff Friendliness aspect, with a 18% decrease in customer satisfaction, dropping from 100% last year to 82% this year.

Brunch is facing challenges in maintaining its customer experience, with a noticeable 10% decrease in their Staff Attentiveness aspect satisfaction score, dropping from 98% to 88% this year.

Brunch remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Members aspect for both this year and last year.