Bilbo Cafe Overview

Bilbo Cafe is struggling to meet customer expectations, with a 9% decrease in satisfaction in Portion Size aspect, falling from 91% last year to 82% this year.

Bilbo Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Food Quality aspect, down from 36% last year to 30% this year.

Bilbo Cafe is facing challenges in evolving its Dishes aspect, with a 3% decrease in customer satisfaction, dropping from 77% last year to 74% this year.

Bilbo Cafe continues to evolve, with a 2% increase in customer satisfaction of Drinks, climbing from 77% last year to 79% this year.

Bilbo Cafe remains a consumer favourite, maintaining a consistent 48% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Bilbo Cafe has demonstrated resilience in the industry, with a 7% increase in customer satisfaction for Dining Area rising from 34% to 41% this year.

Bilbo Cafe is losing some of its appeal, with a concerning 31% decrease in satisfaction for Price dropping from 69% last year to 38% this year.

Bilbo Cafe is still the go-to place for customers, as their Order Processing score remains high at 28%, consistent with last year's score.

Bilbo Cafe is still the go-to place for customers, as their Staff Competence score remains high at 50%, consistent with last year's score.

Bilbo Cafe continues to evolve, with a 6% increase in customer satisfaction of Staff Friendliness, climbing from 83% last year to 89% this year.

Bilbo Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Staff Members aspect, down from 62% last year to 58% this year.