Bilbo Cafe Overview

Bilbo Cafe is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food Quality dropping from 33% last year to 32% this year.

Bilbo Cafe is struggling to meet customer expectations, with a 4% decrease in satisfaction in Menu Selection aspect, falling from 87% last year to 83% this year.

Bilbo Cafe has successfully improved guest experience, as their "Drinks" satisfaction score jumped from 77% last year to an 79% this year.

Bilbo Cafe is facing challenges in evolving its Cleanliness and Hygiene aspect, with a 21% decrease in customer satisfaction, dropping from 58% last year to 37% this year.

Bilbo Cafe is facing challenges in maintaining its customer experience, with a noticeable 7% decrease in their Comfort aspect satisfaction score, dropping from 77% to 70% this year.

Bilbo Cafe has demonstrated resilience in the industry, with a 5% increase in customer satisfaction for Dining Area rising from 37% to 42% this year.